Connected Field Service

And you're really part
of a revolution here.
>> We are at Hannover Messe 2018
at the amazing Microsoft booth.
>> We are bringing the old
manufacturing industry
into the new age
of digital transformation.
It's not the future,
it's here, you can touch it.
>> The scale of this event
is enormous.
Lots of energy and
questions and curiosity.
Tons of customers and
partners interacting with our
solutions and our technology.
It's very much about
relationships.
So we're launching
the connected field service.
Being able to help customers
in a unique way that
manufacturers haven't been
able to do in the past.
>> What we traditionally had was
a break fix scenario.
Where something gets broken and
you send somebody to fix it.
In this scenario, the whole
connective experience is about
having proactive and predictive
maintenance situation.
The sensors will let you
know there's a problem
with the machine.
Software takes the sensor data,
puts it in Azure IoT Cloud.
The Azure IoT Cloud
connects to Dynamics 365,
which is where the work
order's created.
The entire process is
streamlined and automated.
>> Then what we're doing is
bringing together a number
of technologies that help
a manufacturing organization
be able to remotely monitor,
predict and
solve problems before they
become critical issues.
Manufacturing continues
to push the envelope
on what's possible from
a technology standpoint.
And as a technology provider,
that helps us be better.
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